Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
Passion for understanding customer needs, behaviour and improving user experiences.
Excellent problem-solving and critical thinking skills.
Strong written and verbal communication.

What You Should Have

Bachelor's Degree in Data Science, Computer Science, Mathematics, or a related field.
2+ years of experience working with data analysis tools (Excel, SQL, Python, Tableau, or similar).
Passion for understanding customer needs, behaviour and improving user experiences.
Excellent problem-solving and critical thinking skills.
Strong written and verbal communication.

Data Analysis and Reporting: Dive deep into PressOne Africa's customer data, identifying trends, bottlenecks, and areas for improvement across the journey. Build dashboards and reporting structures to track key metrics.
Customer Journey Mapping: Create visual representations of how customers interact with PressOne, highlighting where they excel and where they stumble.
Engagement Campaigns: Design and test engagement initiatives such as targeted campaigns, educational content, and incentives tailored to drive higher call volumes.
Collaboration & Experimentation: Work with teams to design tests and experiments to improve onboarding, drive engagement, and increase customer satisfaction. Analyse results and propose improvements.
Insights and Action: Translate complex data findings into clear recommendations. Work with the team to implement impactful changes to our customer experience.

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